Frequently Asked Question
MEMBERSHIP:
How does this AusCause work?
Auscause through it affiliation with merchants get rebates for transactions made via specials links in the AusCause shopping portal and/or the member newsletter. This rebate is then passed on to members who can use it to support their own cause or opt for a cash back. Rewarding yourself for Shopping!!! This is what it’s all about.
Is membership free?
Yes. You do not pay anything to join AusCause, to shop at the AusCause Shopping Mall, or to donate to your cause. In fact, our merchants often provide exclusive offers and discounts for our members – while still providing a donation to the charity organization of your choice.
Will my membership information be sold or provided to anyone else?
No way. AusCause.com.au does not, and will never, sell or release any information about individuals. The only information used is for general group data, not individual, in order to provide merchants with information on the type of members in AusCause so that they can make offers that will benefit our members and the charity organizations selected by them. No merchant, advertiser, or cause will contact you directly due to your AusCause membership.
CAUSES:
What causes are included?
That’s up to you! We have a long list already added by our members but you are welcome to add your own worthy cause, large or small. Whatever ideas you may have for fundraising, you can add it here. You can include the local school or the heart association, community groups, an animal protection service or virtually any worthwhile cause. We encourage any charity organizations supporting a noble cause.
How can I select or add a cause?
Review our listing to see the causes you might want to support. If you have a specific cause already in mind, perform a search to see if it’s already on our list. That will avoid duplicate entries.
If you want to add a cause first sign into your member account and then from "My Settings" click on "My Favourite Cause" then select ‘Cannot Find Your Cause? Add It To Our List’ and provide the name and mailing address, email address and phone number so that we can contact the charity organization or community group of your choice and provide the donation.
How many causes can I support?
Your donations go to one cause as listed in our records. But you can easily change the cause online whenever you wish to ensure that a donation goes wherever you want.
Do I need to donate or select a cause to register as a member?
No, listing or donating to a cause is voluntary. Members can choose to list their own cause or opt to receive cash back, completely left up to you.
DONATIONS:
What amount or percentage of my purchase is donated to my cause?
It can differ so just look out for the “percentage” info which will be displayed next to each merchant to see the percentage of the purchase price donated. In some cases, the donations can be a flat rate rather than a percentage. Some stores vary their donations based on product or may not offer a donation for a certain product. Such exceptions are noted under the heading “Exception & Donation Rules”. Note that, for percentage donations, the amount given is based on the purchase itself; it does not include taxes, shipping or handling charges.
How does my cause get credit for the purchase?
Start all your shopping by going online to AusCause.com.au and click on the store’s link and your cause automatically receives the credit for the applicable purchase. Auscause.com.au will track your shopping and credit the donation to the chosen charity organization or community group automatically within 30 days after purchase.
Can I ensure that my cause has received credit for my purchase?
It takes 30 days for the purchase to be automatically processed. If a purchase is missing after that time, select ‘Missing Transaction’ by going to AusCause support.
When will my cause get its donation?
We send checks monthly, 75 days after purchase to allow for merchants to report returned merchandise. If the amount due to a cause is less than $25 that month, Auscause.com.au allows the funds to accrue until it reaches $25 or more before sending the check.
SECURITY:
How Secure is shopping Via AusCause?
The AusCause link simply provides a means to reach each merchant’s online shopping site and track the donation. Each merchant in the AusCause network provides their own online services for the purchase and AusCause does not handle the shopping cart, checkout, credit card billing, shipping or fulfillment.
What do I do if I have a problem?
If you are not happy with any of the service offered by the stores within the AusCause network please let us know by clicking online at AusCause Support.
SHOPPING:
What if I have a problem with my order?
Contact the customer service department of the store where you placed your online order. The online store is responsible for all billing, shipping, and order fulfillment. If you are dissatisfied with the service you receive through any of our stores, please contact us using AusCause Support.
When I go to the merchant’s site, why do I have to sign in again?
AusCause.com.au is merely the link leading to the merchant’s separate web site. Since we don’t share information with the merchants, you have to provide your information in order to make the purchase, charge it, and provide shipping information.
I made a purchase before the merchant joined AusCause. Can my cause get credit for it?
Sorry, the link and the agreement must be set up before members can apply credits automatically to their causes. So purchases and donations can only count if it’s made with a store that’s already joined the AusCause network. Just be glad your merchant did join the AusCause network because your future shopping will count!
How much is donated to my cause when I make a purchase?
Your cause receives either a percentage of the purchase price (not including taxes, handling or shipping charges) or a fixed flat-rate donation. A few exceptions may apply; some products are ineligible for donations or the donations may vary between products at the same merchant. Each merchant’s donation system can be found on the AusCause.com.au website. For exceptions, see under the heading ‘Exception & Donation Rules’ after you click on the merchant link in the AusCause Shopping Mall.
How does this AusCause work?
Auscause through it affiliation with merchants get rebates for transactions made via specials links in the AusCause shopping portal and/or the member newsletter. This rebate is then passed on to members who can use it to support their own cause or opt for a cash back. Rewarding yourself for Shopping!!! This is what it’s all about.
Is membership free?
Yes. You do not pay anything to join AusCause, to shop at the AusCause Shopping Mall, or to donate to your cause. In fact, our merchants often provide exclusive offers and discounts for our members – while still providing a donation to the charity organization of your choice.
Will my membership information be sold or provided to anyone else?
No way. AusCause.com.au does not, and will never, sell or release any information about individuals. The only information used is for general group data, not individual, in order to provide merchants with information on the type of members in AusCause so that they can make offers that will benefit our members and the charity organizations selected by them. No merchant, advertiser, or cause will contact you directly due to your AusCause membership.
CAUSES:
What causes are included?
That’s up to you! We have a long list already added by our members but you are welcome to add your own worthy cause, large or small. Whatever ideas you may have for fundraising, you can add it here. You can include the local school or the heart association, community groups, an animal protection service or virtually any worthwhile cause. We encourage any charity organizations supporting a noble cause.
How can I select or add a cause?
Review our listing to see the causes you might want to support. If you have a specific cause already in mind, perform a search to see if it’s already on our list. That will avoid duplicate entries.
If you want to add a cause first sign into your member account and then from "My Settings" click on "My Favourite Cause" then select ‘Cannot Find Your Cause? Add It To Our List’ and provide the name and mailing address, email address and phone number so that we can contact the charity organization or community group of your choice and provide the donation.
How many causes can I support?
Your donations go to one cause as listed in our records. But you can easily change the cause online whenever you wish to ensure that a donation goes wherever you want.
Do I need to donate or select a cause to register as a member?
No, listing or donating to a cause is voluntary. Members can choose to list their own cause or opt to receive cash back, completely left up to you.
DONATIONS:
What amount or percentage of my purchase is donated to my cause?
It can differ so just look out for the “percentage” info which will be displayed next to each merchant to see the percentage of the purchase price donated. In some cases, the donations can be a flat rate rather than a percentage. Some stores vary their donations based on product or may not offer a donation for a certain product. Such exceptions are noted under the heading “Exception & Donation Rules”. Note that, for percentage donations, the amount given is based on the purchase itself; it does not include taxes, shipping or handling charges.
How does my cause get credit for the purchase?
Start all your shopping by going online to AusCause.com.au and click on the store’s link and your cause automatically receives the credit for the applicable purchase. Auscause.com.au will track your shopping and credit the donation to the chosen charity organization or community group automatically within 30 days after purchase.
Can I ensure that my cause has received credit for my purchase?
It takes 30 days for the purchase to be automatically processed. If a purchase is missing after that time, select ‘Missing Transaction’ by going to AusCause support.
When will my cause get its donation?
We send checks monthly, 75 days after purchase to allow for merchants to report returned merchandise. If the amount due to a cause is less than $25 that month, Auscause.com.au allows the funds to accrue until it reaches $25 or more before sending the check.
SECURITY:
How Secure is shopping Via AusCause?
The AusCause link simply provides a means to reach each merchant’s online shopping site and track the donation. Each merchant in the AusCause network provides their own online services for the purchase and AusCause does not handle the shopping cart, checkout, credit card billing, shipping or fulfillment.
What do I do if I have a problem?
If you are not happy with any of the service offered by the stores within the AusCause network please let us know by clicking online at AusCause Support.
SHOPPING:
What if I have a problem with my order?
Contact the customer service department of the store where you placed your online order. The online store is responsible for all billing, shipping, and order fulfillment. If you are dissatisfied with the service you receive through any of our stores, please contact us using AusCause Support.
When I go to the merchant’s site, why do I have to sign in again?
AusCause.com.au is merely the link leading to the merchant’s separate web site. Since we don’t share information with the merchants, you have to provide your information in order to make the purchase, charge it, and provide shipping information.
I made a purchase before the merchant joined AusCause. Can my cause get credit for it?
Sorry, the link and the agreement must be set up before members can apply credits automatically to their causes. So purchases and donations can only count if it’s made with a store that’s already joined the AusCause network. Just be glad your merchant did join the AusCause network because your future shopping will count!
How much is donated to my cause when I make a purchase?
Your cause receives either a percentage of the purchase price (not including taxes, handling or shipping charges) or a fixed flat-rate donation. A few exceptions may apply; some products are ineligible for donations or the donations may vary between products at the same merchant. Each merchant’s donation system can be found on the AusCause.com.au website. For exceptions, see under the heading ‘Exception & Donation Rules’ after you click on the merchant link in the AusCause Shopping Mall.